Our Stance on Privacy


KayakCentre.com values its customers and respects their privacy.  We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions.  We do not sell or rent your personal information to anyone.

 

The Kayak Centre, LLC is the sole owner of the information collected on store.KayakCentre.com.  The Kayak Centre, LLC collects personally identifiable information from our users at several different points on our website.  The policy describes why we collect it and how we use it.

 

Information Collection & Use

 

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form.  You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).  We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you.

 

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address.  We will automatically send your friend a one-time email inviting him or her to visit the site.  The Kayak Centre, LLC stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

 

Communications from the Site

We will occasionally send you information on new products, services, special deals or promotions.  You can sign up for these emails from us on our registration page.  Out of respect for your privacy, we provide you with a way to unsubscribe.  Please see the “Choice and Opt-out” section.

 

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so.  For instance, if our service is temporarily suspended for maintenance, we might send you an email.

 

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password.  We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.  We will communicate with you by email or telephone, in accordance with your wishes.

 

Information Sharing and Disclosure

 

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

 

Choice/Opt-Out

We provide you with the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.  For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

 

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at store@kayakcentre.com. You may also contact us by phone at 401.295.4400 or by postal mail at The Kayak Centre, Attn: Ecommerce, 9 Phillips Street, Wickford RI 02852.

 

Log Files

As is true of most Websites, we gather certain information automatically and store it in log files.  This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, and date/time stamp.

 

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.  We do not link this automatically collected data to personally identifiable information.

 

Cookies

A cookie is a small data file that websites often store on your computer’s hard drive when you visit their sites.  A cookie may contain information such as a unique user ID that websites use to track the pages of the sites you’ve visited.  We use cookies but do not store personally identifiable information in your cookie.  We use cookies in order to improve your shopping experience.  Cookies allow us to keep track of your order while you shop on our site. 

 

You can refuse cookies by turning them off in your browser but your ability to use some areas of our site will be limited.

 

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by The Kayak Centre, LLC.  Please be aware that we, The Kayak Centre, are not responsible for the privacy practices of other such sites.

 

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

 

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire to our service, you may correct, update, delete, or deactivate it by making the change on our Account information page or by emailing us at store@kayakcentre.com.  You may also contact us by telephone or postal mail at the contact information listed below.

 

Security

The security of your personal information is important to us.  We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.  When accessing a secure server, the first characters of the site address will change from “http” to “https.”

 

Changes in this Privacy Statement

If we decide to change or amend our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

 

We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

 

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: 401.295.4400, by email at store@kayakcentre.com, or by postal mail at 9 Phillips Street, Wickford, RI 02852.

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